Case Study: Automotive Financial Services Organization protects business revenue and reduces MTTR with NETSCOUT

Automotive Financial Service Organization Protects Business Revenue with NETSCOUT

A global automotive financial services organization supporting millions of customers and thousands of employees needed to ensure uptime for revenue-generating applications—such as Citrix-published desktops, Oracle, and an in-house dealer financing app—after moving to a new datacenter and tightening security so all production access flowed through isolated DMZs. Virtualization and the new access model created visibility gaps that made it difficult for NetOps to quickly detect and diagnose performance problems.

The company deployed NETSCOUT’s nGeniusONE service assurance with Global Manager, InfiniStreamNG appliances, and nGenius Packet Flow Switches to convert packet traffic into smart data using Adaptive Service Intelligence. This restored end-to-end visibility across Citrix, application, and database tiers, enabling faster root-cause identification, improved cross-team collaboration, reduced mean time to repair, and better protection and uptime for critical revenue-generating services.