Case Study: Leading Pharmaceutical Company achieves improved work‑from‑anywhere user experience and end‑to‑end visibility with NETSCOUT Smart Edge Monitoring

Assuring Work-from-Anywhere User Experience With Smart Edge Monitoring

This leading global pharmaceutical company, growing through R&D innovation and M&A, faced a major IT visibility gap as it moved to hybrid work, cloud services, co‑located data centers and UCaaS/SaaS platforms. Hundreds of remote sites and tens of thousands of hybrid employees made it difficult for NetOps to monitor application and network performance or to determine root cause when users experienced issues.

NetOps deployed NETSCOUT Smart Edge Monitoring — nGeniusONE with InfiniStreamNG and vSTREAM appliances plus nGeniusPULSE/nPoint sensors and a NETSCOUT Premium Services Engineer — to provide end‑to‑end synthetic and packet‑based visibility across client, network, cloud and data center edges. The result was faster detection and troubleshooting, consistent end‑user experience regardless of location or service edge, reduced silos, and cost‑effective, real‑time visibility that leadership now relies on to resolve issues quickly.