Case Study: Leading Biopharmaceutical Company achieves proactive service-edge visibility and reliable application migrations with NETSCOUT Smart Edge Monitoring

Assuring Pharma Business Operations With NETSCOUT Smart Edge Monitoring

A leading biopharmaceutical firm scaling through pandemic-driven growth faced critical visibility gaps in its vendor monitoring tool across network, cloud, data center, and client service edges. Those blind spots forced reactive troubleshooting, contributed to a microburst-related data loss event, and raised serious concerns ahead of a planned, business-critical application migration.

The company implemented NETSCOUT Smart Edge Monitoring (nGeniusONE, InfiniStreamNG, vSTREAM and nGeniusPULSE) to generate real-time, packet-based "smart data" and provide end-to-end visibility. This enabled proactive monitoring, faster root-cause analysis and reduced MTTR—resolving the microburst, restoring Microsoft Teams and executive video performance—and gave IT the confidence to proceed with the application migration while improving overall service reliability and end-user experience.