Case Study: Biopharma Services Company achieves assured performance and availability with NETSCOUT nGeniusONE

Assuring Performance & Availability of Biopharma Services with NETSCOUT

A global biopharmaceutical company with nearly $25 billion in annual revenue and a large R&D footprint faced ongoing IT complexity from acquisitions, data center migrations, and frequent application and infrastructure changes. The company outsourced networked IT services to a managed services provider but needed real-time visibility into migrating services—such as app relocations, DNS transitions, and Office 365 on upgraded 10G networks—to avoid disruptions, regulatory issues, and degraded research and business productivity.

The managed services provider deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG and vSTREAM appliances, nGenius packet flow switches, and ASI-generated smart data to create a single-pane view for before/during/after monitoring of new and migrated sites. This solution delivered uninterrupted service delivery, SLA compliance, and improved capacity planning, helping the biopharma avoid fines, maintain R&D and collaboration performance, and enable data-driven IT decision making and stronger security posture.