Case Study: Large-Scale Retail Banking achieves proactive service-edge visibility and improved performance with NETSCOUT

Assuring Large-Scale Retail Banking Operations With Service Edge Visibility

A regional financial services leader that kept thousands of branches open through the pandemic needed better visibility into retail banking operations across its own network, a partner‑hosted data center, and two regional service providers. IT leadership sought a user‑friendly, next‑generation platform for real‑time monitoring and packet analytics to enable proactive troubleshooting, reduce vendor finger‑pointing, and assure SLAs for customer-facing services.

They standardized on NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG (ISNG) and Remote ISNG software appliances plus PFOS packet‑broker software. The deployment delivered real‑time service dashboards, packet‑based smart data (ASI) for forensic and session analysis without manual PCAP exports, easier packet broker management, proactive Office 365 monitoring, and clearer root‑cause insights — improving IT efficiency, third‑party SLA compliance, and lowering operating effort.