Case Study: Large-Scale Government Agency achieves uninterrupted online unemployment benefits and remote workforce availability with NETSCOUT nGeniusONE and InfiniStreamNG

Assuring High-Speed Availability to Government Resources During COVID-19

A large government agency faced a sudden, massive surge in Internet and VPN traffic when COVID-19 forced thousands of employees to work from home and the agency prepared to launch a new online unemployment benefits portal. The IT team needed immediate visibility into network performance to prevent outages and ensure uninterrupted citizen access to critical services.

The agency expanded monitoring with NETSCOUT’s nGeniusONE analytics and InfiniStreamNG 100G appliances (with extended storage), deployed rapidly to cover new 40G/100G links and provide real-time dashboards and reports. This solution ensured the benefits site launched without major disruptions, preserved responsive access for claimants, and kept remote government workers connected to business applications so they could continue serving residents.