Case Study: Leading Transporter of Natural Gas and Oil Company achieves validated Microsoft Teams, Webex, and Cisco TelePresence performance with NETSCOUT

Assuring End-User Experience Across Multi-Vendor UCaaS Services

A leading natural gas and oil transporter expanding into renewables faced a critical proof-of-concept to integrate Microsoft Teams and Cisco Webex for a near‑overnight work‑from‑home shift. Despite strong outgoing stream metrics, users experienced poor incoming MOS, jitter, two‑second latency, choppy video frames and dropped sessions, and IT lacked visibility into the cloud service edges — putting the POC and executive confidence at risk.

Using NETSCOUT’s nGeniusONE, InfiniStreamNG appliances, and nGeniusPULSE synthetic nPoints with Premium Support, the team correlated real‑time packet analytics and remote end‑user tests to pinpoint the issue off the corporate network. NETSCOUT’s evidence showed the root cause in the Cisco TelePresence environment (media codecs), prompting vendor updates that resolved the problems, improved employee collaboration and productivity, reduced time‑to‑knowledge, and enabled a successful multi‑vendor UCaaS integration.