Case Study: Large-Scale Financial Services Provider achieves real-time service edge visibility and private cloud SLA assurance with NETSCOUT

Assuring Banking Digital Transformation Success With NETSCOUT

A large multinational financial services firm — serving millions of customers with 100,000+ employees across branch, ATM and digital channels — was migrating key data center and Cisco VoIP workloads to a third‑party private cloud. Existing vendor monitoring tools left service‑edge blind spots, creating risks to SLA compliance, limited ability to assure VoIP and application performance, and insufficient real‑time visibility for proactive operations.

IT Operations deployed NETSCOUT’s nGeniusONE Service Assurance platform with Certified InfiniStreamNG software appliances to capture 100G traffic and generate NETSCOUT Smart Data for cloud, VoIP, web and application monitoring. The solution delivered single‑pane visibility across private cloud, on‑prem and web environments, packet‑level evidence for SLA disputes, VoIP quality metrics, out‑of‑the‑box monitoring for 1,000 apps, and extended packet storage for back‑in‑time forensics — eliminating blind spots, enabling proactive troubleshooting, and accelerating incident resolution.