Case Study: a business process outsourcing company reduces MTTR with NETSCOUT multi-cloud visibility

Assure MultiCloud Success With NETSCOUT Visibility

A business process outsourcing company faced performance management and SLA compliance challenges during its digital transformation into AWS cloud and Equinix colocation facilities. The IT team required comprehensive visibility across its distributed ecosystem to proactively monitor and troubleshoot issues that impacted employee productivity. They turned to NETSCOUT for a solution.

NETSCOUT implemented its nGeniusONE Service Assurance solution, utilizing its InfiniStreamNG software and vSTREAM virtual appliances for monitoring. This provided the IT team with a single pane of glass for end-to-end visibility, drastically improving their mean time to knowledge (MTTK) and reducing mean time to repair (MTTR). The NETSCOUT solution enabled proactive problem resolution, ensured the meeting of SLAs, and delivered cost-effective vendor management.