Case Study: a leading business process outsourcing company achieves better performance visibility and SLA management with NETSCOUT nGenius

Assure Digital Transformation Success with nGenius Visibility

A leading business process outsourcing company faced performance visibility gaps during its digital transformation, which included migrations to Microsoft Azure, SD-WAN implementation, and new colocation deployments. Their IT organization needed to proactively manage performance and meet stringent internal SLAs to ensure business continuity. To address this challenge, they partnered with NETSCOUT.

NETSCOUT implemented its nGeniusONE Service Assurance solution, utilizing InfiniStreamNG software, vSTREAM virtual appliances, and Packet Flow Systems. This provided comprehensive visibility across the hybrid environment, including deep packet inspection for SD-WAN traffic and innovative routing for Azure cloud monitoring. The solution delivered improved enterprise-wide performance troubleshooting and capacity planning for the customer. NETSCOUT's technology enabled proactive monitoring in Azure, helping to ensure high-quality service delivery and meet SLA requirements.