Case Study: Asian Environmental Protection Agency achieves faster Lotus Notes performance and improved interoffice communications with NETSCOUT nGenius solution

Asian Environmental Protection Agency Improves Interoffice Communications Using nGenius Solution

An Asian environmental protection agency with about 1,600 employees across 12 branch offices relied heavily on Lotus Notes for email, scheduling and document workflows. When Notes slowed, productivity stalled, but IT had limited visibility and relied on slow, error-prone log searches and service-provider checks to diagnose problems.

The agency deployed NetScout’s nGenius solution with InfiniStream appliances in a phased rollout, gaining packet-level and retrospective visibility across the WAN. That unified monitoring delivered real-time alarms, daily historical reports and drill-down analysis to pinpoint routing, spanning-tree and router-flap issues. As a result, troubleshooting time dropped significantly, capacity planning and branch throughput reporting improved, and the team can now verify WAN SLAs and proactively address performance issues.