Case Study: Leading Asian‑Pacific Bank achieves 50% faster NetOps troubleshooting and 70% monitoring tool cost reduction with NETSCOUT

APAC Bank Improves Business Service Delivery By Cutting NetOps Troubleshooting By 50%

A leading APAC bank serving more than 300 million customers across 30+ branches faced rising mobile and web transaction volumes that strained its data center and application performance. Customers experienced payment latency and slow app response, while multiple monitoring tools failed to provide consistent visibility—forcing the IT team to contain costs and reduce tool sprawl while meeting regulatory requirements.

Working with NETSCOUT, the bank deployed a software‑based visibility solution—nGeniusONE analytics with InfiniStreamNG software appliances plus PFS/PFX packet‑flow software running on standard Dell servers—to extend smart data across its evolving 10G/40G data center. The approach delivered end‑to‑end visibility and full‑mesh redundancy, halved NetOps troubleshooting time, cut monitoring tool spend by about 70%, improved mean‑time‑to‑remediation, and helped meet government compliance and CapEx containment goals.