Case Study: Agilent Technologies achieves more than 50% reduction in business risk for digital service delivery with NETSCOUT nGeniusONE

Agilent Reduces Business Risk of Digital Service Delivery by More than 50%

Agilent Technologies, a global leader in life sciences and diagnostics with roughly 13,500 employees, faced rapidly growing cloud traffic across 120 sites as it moved key services to the cloud and deployed a global SD-WAN. This shift created a need to assure service quality, performance and user experience across hybrid and multicloud environments while retaining control over distributed infrastructure.

Agilent implemented NETSCOUT’s nGeniusONE service assurance platform with InfiniStream appliances to gain real‑time, wire‑data visibility into traffic flows. The solution delivered faster root‑cause identification and multicloud service assurance, cutting business risk from new digital services by more than 50% (estimated 50–75%), improving issue resolution speed, and providing consistent, actionable performance insights.

Agilent Technologies

Mike Schicktanz

Global Networks Director