Case Study: North American Department of Motor Vehicles achieves 2‑minute resolution of a 2‑month voice issue with NETSCOUT nGeniusONE

Agency Solves Two-Month-Old Problem in 2 Minutes with nGeniusONE

A North American Department of Motor Vehicles (fewer than 1,000 employees across 250+ branch offices, handling 10+ million annual transactions) needed better visibility from its data center into branch and user operations to avoid service delays and customer impact. IT was also stuck for months on a legacy voice performance problem and facing upcoming Microsoft Office 365 and SD‑WAN rollouts that would strain limited staff and resources.

The agency deployed NETSCOUT’s nGeniusONE Service Assurance platform with InfiniStream appliances (using ASI smart analytics), enabling rapid discovery, dashboards, and packet-level drilldowns. The team resolved the two‑month voice issue in two minutes, reduced mean time to repair, extended the solution beyond network performance monitoring to application and UC assurance, and established a roadmap to support Office 365 and SD‑WAN rollouts.