Case Study: Large-Scale IT Operations Agency achieves perfect Microsoft Teams fidelity and 100GB edge visibility with NETSCOUT nGeniusONE & InfiniStreamNG

Agency Realizes Perfect Fidelity for Microsoft Teams Quality With NETSCOUT

A large government agency that centralizes IT operations faced growing challenges as a hybrid workforce drove heavy Microsoft Teams voice and video traffic into its data center. Existing monitoring only showed limited IP-port views, leaving UCaaS blind spots, while network spikes and plans to adopt 100GB segments created needs for greater edge visibility, forensic packet storage, and toolset consolidation.

IT Operations expanded its existing NETSCOUT deployment—adjusting nGeniusONE configurations and adding InfiniStreamNG appliances (including high‑traffic remote ISNGs and extended storage)—to gain UCaaS‑specific dashboards and peer‑to‑peer media monitoring. The result was “perfect fidelity” for Teams monitoring and proactive troubleshooting, support for 100GB network speeds, long‑term packet retention, and stronger operational alignment around a single‑vendor visibility platform.