Case Study: Large-Scale Government Agency achieves faster mobile app performance and increased service availability with NETSCOUT nGeniusONE

Addressing Elusive Mobile Application Performance Slow-Downs with NETSCOUT

This large-scale government agency with a centralized IT team supports thousands of custom and commercial applications across multiple data centers, remote sites, SaaS and VMware platforms. They were challenged by persistent mobile application slowdowns—encrypted email transactions and SSL connections taking around 60 seconds, with half of transactions classified as slow—and lacked the holistic visibility needed to troubleshoot a SaaS-hosted app operated overseas.

Leveraging their existing NETSCOUT nGeniusONE platform with InfiniStreamNG appliances and vSTREAM virtual probes, the IT team used real-time service dashboards, session drilldowns and packet-forensic analytics to identify a 60-second SSL setup delay and other bottlenecks. By sharing forensic data with internal teams and the SaaS provider, adding capacity for traffic spikes, and using trend reporting, they restored application performance, increased service availability, and expanded daily nGeniusONE adoption (50+ IT users) for faster, more cost-effective troubleshooting and greater ROI.