Case Study: a large American carrier service provider achieves 75% lower MTTR with NETSCOUT TrueCall

Accelerate Your 5G Network Launch With Confidence

A large American carrier service provider was facing the challenge of extremely high overall drop rates in its new 5G non-standalone network. In a complex, multi-vendor environment, they needed to understand device and cell behavior to proactively troubleshoot RAN issues and significantly improve their mean time to repair (MTTR). To address this, they turned to NETSCOUT and its TrueCall Geo-Analytic application.

NETSCOUT’s vendor-agnostic TrueCall solution provided workflows that automatically identified patterns for 5G sessions and standardized configurations across multi-vendor equipment. This enabled the service provider to quickly triage issues and determine the root cause of network problems. As a result, NETSCOUT helped the provider automatically reduce its MTTR by 75%, improve subscriber churn, and accelerate the launch of their 5G network with confidence.