Case Study: Cleveland Clinic isolates life-critical DHCP connectivity issue in minutes with NETSCOUT nGeniusONE

A Major US Hospital Utilizes NETSCOUT to Isolate Life-Critical DHCP Connectivity Issue in Minutes

Cleveland Clinic, a leading nonprofit health system with thousands of staff and a massive enterprise network, faced a life‑critical problem when Vocera hands‑free communication badges in its neonatal clinic failed to obtain IP addresses via DHCP. The loss of instant, mobile communication forced staff to use slower, manual procedures during emergencies, putting timely newborn care at risk.

By deploying NETSCOUT’s nGeniusONE Service Assurance platform (with InfiniStream, Packet Flow Switch, collectors and TAPs), engineers used real‑time and historical packet analysis to pinpoint the DHCP fault in minutes — reportedly in “five clicks” — and restore badge connectivity. The solution returned instant caregiver communications for Code Pink alerts, improved ongoing end‑to‑end visibility for troubleshooting, and delivered measurable operational and patient‑safety benefits.

Cleveland Clinic

Dave Hines

Network Operations Manager