Case Study: Global Technology Manufacturer resolves weeks-long application disruption in under two hours with NETSCOUT Remote ISNG

Global Manufacturer Resolves a Weeks-long Application Disruption in Under Two Hours

A global technology manufacturer with tens of thousands of employees across more than two dozen development sites faced a weeks‑long application slowdown at a remote engineering office that disrupted product reliability testing, missed delivery targets and risked revenue. Troubleshooting was hampered by a complex, acquisition‑driven infrastructure, no onsite IT staff at the remote site, and a lack of visibility into network and application performance.

NETSCOUT deployed nGeniusONE with Remote InfiniStreamNG appliances, packet‑level monitoring, synthetic Business Transaction Tests and DPI to monitor traffic before and after firewalls; analysis revealed excessive Citrix ICA micro‑bursts causing VDI congestion. The issue was identified in under two hours, dramatically improving mean time to resolution, eliminating blind spots in user experience, preventing further production delays and enabling ongoing proactive monitoring and reporting.