Case Study: European-Based Power Company achieves faster troubleshooting and reduced MTTR with NETSCOUT nGenius Edge Sensors

Energy Company Accelerates Troubleshooting With Remote Edge Observability

A European multi‑billion dollar power company serving millions of electricity and gas customers and employing over 35,000 people faced an observability gap across its highly distributed environment — from data and contact centers to remote business offices, substations, and power stations. Missing packet‑level visibility at the WAN edge left IT unable to quickly diagnose performance problems in business‑critical apps (SAP, SRM, Office 365, web apps), causing long incident resolution times that were impacting revenue and drawing senior leadership attention.

To close the blind spots, the IT team extended their existing nGeniusONE deployment with nGenius Edge Sensors (plus InfiniStreamNG/vSTREAM appliances) and engaged NETSCOUT’s Visibility as a Service. Edge sensors were deployed at dozens of sites to provide synthetic business transaction testing and real‑time deep packet inspection, enabling precise root‑cause analysis. The result: faster, more accurate troubleshooting, significant reductions in mean time to restore (MTTR), earlier detection of emerging issues, reduced tool clutter, and 24/7 VaaS support that accelerated value from the observability rollout.