Case Study: Government Postal Service Agency slashes MTTR and restores user experience with NETSCOUT nGenius solutions

Post Office Delivers Quality User Experience with Visibility at Remote Offices

This national government postal service, operating hundreds of branch offices and distribution centers, faced repeated application performance degradations—latency, TCP/connectivity problems and UC&C issues (e.g., Microsoft Teams)—that disrupted daily operations and customer service. Limited remote visibility made several locations recurring “troublemaker sites,” leading to long, unproductive troubleshooting cycles, finger-pointing among vendors, and risk to SLAs and revenue.

By deploying NETSCOUT’s nGeniusONE platform with InfiniStreamNG and nGenius Edge Sensor appliances, the IT team combined packet-level monitoring with synthetic testing to extend observability to remote branches and distribution centers. This approach enabled rapid root-cause identification, dramatically reduced mean time to repair, streamlined troubleshooting, and preserved user experience and operational continuity across the postal network.