Case Study: Large Public School District cuts troubleshooting to 5 minutes and achieves 95% operational efficiency with NETSCOUT VaaS

Large School District Slashes Troubleshooting Time to 5 Minutes with VaaS

A large public school district serving tens of thousands of students faced rising complexity as learning moved online while IT staff and budgets were reduced. Network access delays and limited observability at critical traffic points were disrupting classroom activities, and the district urgently needed a way to drastically shorten troubleshooting cycles.

NETSCOUT’s Visibility as a Service (VaaS), using nGeniusONE, InfiniStreamNG, vSTREAM and packet-based monitoring, provided managed expert oversight, custom dashboards and follow-the-sun support to augment the small IT team. The service cut troubleshooting from hours to about five minutes, delivered roughly 95% operational efficiency, broadened visibility across on‑prem and cloud environments, reduced operational costs and freed internal staff for strategic work.