Case Study: Large State Agency achieves reduced MTTR and improved constituent user experience with NETSCOUT nGenius Enterprise and VaaS

Strategic Observability Reduces MTTR to Protect User Experience in State Agency

A large state agency that provides critical online services for constituents faced performance slowdowns and service interruptions after digital transformation and cloud migration efforts increased traffic and link capacity. Their legacy monitoring struggled with excessive, unorganized alerts and limited cloud visibility, making it difficult to troubleshoot SaaS and network issues and raising Mean Time to Repair (MTTR).

By upgrading InfiniStreamNG appliances and adding vSTREAM alongside nGeniusONE and 24x7 NETSCOUT Visibility as a Service (VaaS), the agency gained packet-level DPI, intelligent thresholding and executive dashboards to prioritize alerts and pinpoint root causes. The result: faster, often preemptive remediation of high‑priority issues, significantly reduced MTTR, improved capacity planning, and more reliable user experience for employees and constituents.