Case Study: European-based global insurance provider achieves reliable Wi‑Fi and remote-office communications and faster MTTR with NETSCOUT nGenius Edge Sensors and nGeniusONE

Insurance Provider Assures Reliable Remote Office Communications and Wi-Fi Performance With NETSCOUT Observability

A European-based global insurance provider, after a merger and the build-out of a modern headquarters, faced critical visibility gaps across wired and Wi‑Fi networks and had limited or no on-site IT support at many regional sales offices. These blind spots left IT teams unable to validate collaboration and network performance, proactively detect degradations, or efficiently troubleshoot user-impacting issues.

The company deployed more than 20 nGenius Edge Sensor 490 units across six HQ floors and additional sensors at remote sites, feeding packet-level Smart Data into nGeniusONE with Adaptive Service Intelligence for synthetic testing, DPI, centralized dashboards, and dependency-aware diagnostics. This edge-to-core observability eliminated blind spots, reduced mean time to resolution, and enabled continuous validation of Wi‑Fi, collaboration apps, and application performance—extending existing nGenius investments and improving service resilience across all locations.