Case Study: Leading Central European Provider achieves 100+ weekly man-hour savings and exceptional voice network performance with NETSCOUT

Leading Central European provider selects NETSCOUT to assure exceptional voice network performance and quality

A leading Central European fixed-telephony provider faced rising competition, regulatory change and the operational challenge of consolidating country-specific voice teams into a single regional Voice Operations group. Disparate monitoring tools, inconsistent metrics and pressure to control costs left the team vulnerable to longer troubleshooting times, service outages and subscriber churn unless they adopted a scalable, consistent assurance solution.

The provider expanded its existing NETSCOUT VoIP Assurance deployment (G10/14U instrumentation and Iris applications) region-wide to deliver real-time visibility, unified call tracing and normalized KPI reporting. The solution enabled faster root-cause diagnosis, supported a smoother soft‑client rollout, saved more than 100 man-hours per week (about three FTEs), improved executive reporting and reduced the risk of outages and churn while providing a scalable platform for future services.