Case Study: International Cruise Company achieves 70% faster MTTR and seamless passenger connectivity with NETSCOUT observability

Ensuring Seamless Passenger Connectivity is Key to Growing the Business

An international luxury cruise operator with a globally distributed fleet relied on always-on connectivity for essentials like mobile cabin access, reservations, onboard purchases and constant social sharing—activities that drive guest satisfaction and free marketing. The company faced limited visibility into application and network performance across ships, putting the passenger experience, brand reputation and future bookings at risk.

NETSCOUT deployed packet-level, real-time observability across the fleet and cloud, enabling remote troubleshooting and rapid identification of onboard versus third-party issues. The solution cut mean time to resolution by 70%, reduced downtime, improved third-party accountability and protected revenue and guest experience—turning passengers into reliable marketing influencers—leading to fleet-wide rollout due to clear ROI.