Case Study: Mr. Cooper Group, Inc. achieves rapid AVD scale—migrating 10,000+ users and saving $200K/month with Nerdio Manager for Enterprise (Nerdio)

How Mr. Cooper Group, Inc., a Large US-based Home Loan Servicer, Scaled Their Remote Capabilities To Match the Increase in Business During the Covid-19 Pandemic Using Nerdio Manager for Enterprise

Mr. Cooper Group, Inc., a large U.S. home loan servicer with 3.5 million customers and $650 billion in unpaid principal, faced a sudden pandemic-driven surge in business that overwhelmed its virtual desktop environment. Their small IT team needed to scale and modernize a Citrix-heavy on‑prem setup — 20 workspaces, 70 host pools, 2,000+ VMs and 20,000 CPU cores — and evaluate Azure Virtual Desktop as a more cost-effective, manageable alternative.

Nerdio delivered Nerdio Manager for Enterprise to design, deploy and manage a large-scale AVD environment, integrate legacy applications, and support roughly 9,000 users (two-thirds concurrent). Nerdio migrated more than 10,000 users from Citrix to AVD, helped resolve performance issues during a paused migration, and delivered cost optimizations that save Mr. Cooper Group, Inc. over $200,000 per month in Azure compute and storage fees.

Mr. Cooper Group, Inc.