Case Study: Promutuel Assurance halves response times and lifts sales by 30% with Neotys' NeoLoad

Promutuel Assurance’s Guidewire Testing Cuts Response Times in Half with NeoLoad

Promutuel Assurance, a Québec-based insurer with $775M in revenue and ranked fourth among local damage insurers, relies on fast, reliable applications to protect agent and customer relationships. During a company-wide migration to Guidewire (a single-page application framework), its legacy testing tools proved too slow and ill-suited to SPA/browser-level behavior, threatening performance KPIs and Agile delivery.

By adopting NeoLoad with out-of-the-box Selenium/Cucumber integration and its UserPath Update utility, Promutuel automated realistic browser-level performance tests, slashed test effort (from ~88 to ~30 man-days) and sped up testing cycles. The result: average quote time fell from 23 to 10 seconds (roughly halved), driving nearly a 30% lift in sales while improving agent productivity and customer satisfaction.

Promutuel Assurance

Benoit Dorval

Infrastructure Architect