Case Study: DentaQuest achieves over 50% faster, more reliable performance testing and advances "shift-left" with Neotys' NeoLoad

DentaQuest Chooses NeoLoad to Support Shifting Further Left Goal

DentaQuest, the second-largest dental benefits administrator in the U.S. serving 24 million members and a leader in Medicaid, had adopted Agile but was hampered by a legacy performance-testing tool that caused frequent test timeouts, controller/agent communication failures, slow scripting and maintenance, and inconsistent reports. These issues delayed releases, prevented reliable SLA definition, and threatened major initiatives like migrating customer-service transaction management to Salesforce.

After evaluating industry alternatives, DentaQuest implemented NeoLoad (integrated with Dynatrace), which delivered faster scripting and maintenance, clearer side-by-side reports, and eliminated controller/agent breakdowns. Tests now run more than 50% faster and complete earlier than manual testing, false positives are gone, and the team can comfortably scale for projected growth—enabling a true “shift left,” proactive SLA creation, and smoother support for the Salesforce rollout.

DentaQuest

Isha Satija

Lead Performance Engineer