Case Study: Servomex achieves end-to-end sales automation with NeosAlpha’s Salesforce-SAP ECC integration

Servomex cuts quote-to-sales order lead time with NeosAlpha

Servomex, a global expert in gas and moisture analysis solutions, faced significant operational inefficiencies due to disconnected systems between its Salesforce CRM and SAP ECC ERP. This required extensive manual data entry for quotes, sales orders, and customer updates, leading to errors, delays, and data duplication. To automate its Quote-to-Cash lifecycle, Servomex engaged NeosAlpha for a CRM-ERP integration solution.

NeosAlpha implemented a Boomi-powered integration to enable real-time, automated data exchange between the systems. The solution automated the synchronization of customer records, opportunity line items, quotes, and sales orders, which eliminated manual intervention. As a result, Servomex significantly reduced lead times and processing costs while achieving improved data alignment and accuracy across its enterprise workflows.

Servomex