Case Study: OKA improves inventory visibility and order automation with NeosAlpha and NetSuite

OKA boosts inventory visibility and order efficiency with NeosAlpha

OKA, a UK-based home furnishings retailer, faced challenges with manual inventory management, complex order fulfillment for specialized products, and unreliable payment processing. These issues hindered their growth across their 13 UK stores, three US locations, and eCommerce platform. To address this, OKA engaged NeosAlpha to optimize their NetSuite ERP environment for improved inventory visibility and order automation.

NeosAlpha implemented a suite of custom NetSuite solutions, including automated scripts for specialized order handling, real-time back-order tracking via RESTlet integration, and optimizations for the Adyen payment gateway. These changes provided OKA with enhanced operational efficiency, reliable payment processing, and real-time inventory visibility. The automation significantly reduced manual effort and errors, leading to improved order fulfillment governance and customer satisfaction.

OKA