Case Study: CEMEX achieves faster, more automated logistics support with NEORIS digital solutions

CEMEX automates 50% of support cases with NEORIS

The Mexican multinational building materials company CEMEX faced significant logistical challenges in managing its critical concrete production application across Europe. Their support model was overly reliant on human talent, leading to inefficiencies and a lack of capacity for high-value tasks. To address this, they partnered with vendor NEORIS to transform their managed services.

NEORIS implemented a SMART AMS model that automated over 50% of support cases and digitized key knowledge. This solution freed up more than 600 hours per month and reduced resolution times by 95%. The results included increased operational efficiency, an improved user experience and significant savings on total cost of ownership, leading CEMEX to request further digitization initiatives.

CEMEX