Case Study: Invicta ensures 24/7 worldwide customer support with Neople Hans

How Invicta ensures round-the-clock worldwide support with Neople Hans

Invicta, a global luxury watch brand, faced the challenge of providing 24/7 customer support to a worldwide audience across different time zones and languages. With a growing volume of inquiries, their local team struggled to keep up, threatening the high-quality, personalized service that was a key brand differentiator. This led them to seek a solution from the vendor Neople.

Neople implemented its AI assistant, Hans, to work alongside the human support team. Integrated with Invicta's systems, Hans provides real-time answer suggestions, enabling any team member to give expert-level responses instantly. The solution from Neople resulted in faster answers, the ability to handle 80-100 more questions daily, and a happier, more efficient team that views the AI as a true digital colleague.

Invicta

Bram van Buul

E-commerce Specialist