Case Study: HOLY improves customer service and ticket resolution with Neople Heini

How HOLY guarantees exceptional customer service with Neople Heini

Holy, a Berlin-based food and drinks company, faced the challenge of managing rising customer support ticket volumes while trying to maintain exceptional, personal service for its community of loyal customers. To scale its support without compromising quality, the company turned to vendor Neople and its AI agent, Neople Heini.

Neople implemented its AI solution in just four weeks, starting with a human-in-the-loop model before progressing to fully automate responses for simple, repetitive tickets. This allowed Holy's human agents to focus on more complex cases. The results included an improved productivity of the support team, a reduction in overall ticket volume, and more time for agents to handle sensitive issues. Neople provided Holy with an efficient way to scale its customer service.

Holy

Moritz Wahrlich

Director of Operations