Case Study: Haarspullen cuts response times by 55% with Neople Hanna

How Haarspullen cut response times by 55% with Neople Hanna

Haarspullen, a beauty e-commerce company, faced challenges in efficiently handling growing customer inquiries across multiple support channels. Their initial attempt to integrate an AI tool for chat support failed to meet expectations, leading them to seek a new solution. They partnered with the vendor Neople to implement its AI service, Neople Hanna, aiming to automate support without compromising on quality.

Neople implemented its AI agent, Hanna, which was trained collaboratively by the Haarspullen team via Slack and integrated into their contact center. The solution automated 44% of incoming questions and cut average response times by 55%, from 18 hours to just 10 hours. Neople's implementation also covered half a full-time equivalent of work, leading to higher customer satisfaction, improved team productivity, and significant cost efficiency for the customer.

Haarspullen

Ingrid Poot

Team Lead Customer Service