Case Study: PSV improves fan support and response consistency with Neople AI assistant Frits

How Frits, AI assistant at PSV, has become a key part of the club's daily operations

PSV, a sports club, faced the challenge of managing a high volume of fan interactions across emails, chats, and WhatsApp, especially during peak seasons. They partnered with the vendor Neople to implement their AI assistant, Frits, to help handle these messages quickly and consistently.

The solution from Neople was the AI assistant Frits, which provided professional and custom-tailored responses to fan inquiries. This implementation saved the PSV team significant time, allowing them to focus on other important tasks, and it often resulted in better, more thoughtful responses than the team might have crafted themselves.

PSV

Suze van der Zanden

Ticketing System Administrator