Case Study: Garfield County Victim Response Team achieves a 50% reduction in overtime and streamlined victim services with Neon One

Why Garfield County Victim Response Team Chose Neon CCM for Victim Services

The Garfield County Victim Response Team, part of the Garfield County Sheriff’s Office, provides on‑scene and follow‑up support to victims of domestic violence, homicide, sexual assault, and robberies. Facing years of manually entered spreadsheets and time‑consuming administrative work that caused frequent overtime, human errors, and data‑security concerns, the team adopted Neon One’s Neon CCM for Victim Services to better manage client records and workflows.

Neon One implemented Neon CCM as a cloud‑based, customizable victim services database with automated email/activity notifications, role‑based access, and searchable case records accessible on any device. The change cut overtime wages in half, dramatically reduced administrative time, streamlined grant applications, and delivered strong reliability (no downtime in the last five years and daily backups), enabling the Garfield County Victim Response Team to focus more on direct victim care.

Garfield County Victim Response Team

Adam L. Ford

Senior Administrator