Case Study: Hand Up Network achieves 177% growth — impacting 56,794+ people in East Texas — with Neon One

How Hand Up Network Made an Impact for over 56,794 people in East Texas

Hand Up Network is a nonprofit serving 37 counties in East Texas that launched in 2019 and focuses on long‑term recovery through its “Five Fingers of Focus.” Faced with the need to track clients, cases, volunteers, donors, and multi‑point partner interactions without letting anyone fall through the cracks, Hand Up Network selected Neon One’s Neon CCM as their client and case management solution.

Neon One implemented Neon CCM across Hand Up Network’s victim services, mentoring, response teams, retail operations, and volunteer/donor management, providing a customizable, secure, and user‑friendly system. As a result, Hand Up Network’s documented impact in 2020 rose to over 56,794 people in East Texas (161,794 total with partners), a 177% increase from 2019, with major program gains such as 42,151 people served by the response team (174% increase) and 14,085 through retail (197% increase).

Hand Up Network

Samuel Smith

Chief Executive Officer