Case Study: The Access Group centralizes HR requests with Neocase Software

The Access Group promotes employee’s autonomy, improves employee satisfaction and centralizes HR requests with Neocase

The Access Group partnered with Neocase Software to improve how employees request HR support across a growing organization spanning 10+ countries and 5,000+ employees. They needed a white-label solution to manage employee requests, streamline channels like phone, email, and paper, reduce delays between managers and employees, and provide a knowledge base tailored to employee profiles.

Neocase Software implemented a white-label employee request platform in just three months, centralizing HR requests and giving employees a single point of access. The solution increased employee autonomy through a tailored knowledge base, improved satisfaction, and delivered measurable impact including 30% tier-0 resolution of employee requests and access for over 70% of employees to the Neocase solution.

The Access Group

Harriet Oswick

Employee Success Assistant