Case Study: Thales UK boosts HR efficiency with Neocase Software

Thales UK engages in HR transformation improving efficiency and strategic focus

Thales UK, a major defence, security, aerospace and transport company based in Crawley, needed to improve the efficiency of its HR Shared Services team as employee demand grew and manual processes were creating heavy workloads and a poorer customer experience. To support its HR transformation, Thales UK worked with Neocase Software and its Neocase Power for HR solution.

Neocase Software implemented a two-phase HR service platform with back-office automation, self-service, case management, BPM, BI, email management and a knowledge base, integrated with existing HR and payroll systems. The result was ROI within 6–12 months, a 65% increase in productivity, more than 75% Tier 0 resolution and 40% Tier 1 resolution, along with significant cost savings and better workload forecasting.

Thales

Joe Ales

Director of HR Shared Services