Case Study: Société Générale boosts HR SSC efficiency and employee satisfaction with Neocase HR Power

Société Générale’s HR Shared Services Center is forging a new path to excellence with Neocase HR Power

Société Générale, a major European financial services group, sought to substantially improve the efficiency of its HR Shared Services Center and increase employee satisfaction. The challenge involved handling a high volume of inquiries while ensuring consistent answers and better organizing the work of its administrators. To address this, the company turned to the vendor Neocase Software and implemented its Neocase HR Power solution.

The solution from Neocase enabled a new front office/back office model, providing a centralized channel to manage, automate, and measure HR inquiry processes. This implementation led to a significant 30% increase in the number of enquiries handled within one year using the same number of staff. Other key results included establishing service level agreements (SLAs), processing 75-80% of enquiries at the first level, and achieving employee satisfaction ratings above 85%. Based on this success, Société Générale rolled out Neocase HR Power globally to manage employee relationships for its entire workforce.

Societe Generale

Stéphane Mignola

Payroll and Administration Director