Case Study: RATP achieves 25% HR SSC productivity gains with Neocase HR Power

RATP improved Employee Satisfaction by 30% with Neocase HR Power

RATP, the Paris-based public transport operator, needed to improve productivity within its HR shared services center while increasing employee satisfaction, strengthening auditability, and standardizing HR processes. To meet these goals, RATP turned to Neocase Software and its Neocase HR Power solution, delivered as a SaaS service, with the requirement for a fast, secure deployment.

Neocase Software implemented a case management and workflow solution that routed employee requests across HR SSC teams, added real-time dashboards and reporting, and provided a complete audit trail. Within four months, RATP achieved a 25% increase in HR SSC productivity and a 30% improvement in employee and manager satisfaction, exceeding its original target.

RATP