Case Study: PSA Peugeot Citroën boosts HR SSC productivity with Neocase HR Power

PSA Peugeot Citroën improves their performance and the productivity of their HR Shared Services Centers with Neocase HR Power

PSA Peugeot Citroën partnered with Neocase Software to improve the productivity and performance of its HR Shared Services Centers in France. With 80,000 employees to support across payroll, administration, and time management, the company needed to standardize HR processes and simplify service access despite growing case volumes.

Neocase Software implemented Neocase HR Power, an on-premise HR service and request management platform with employee, agent, and HR partner portals, knowledge base, dashboards, and workflow automation. The results included a 32% reduction in estimated HR agents needed, 44,000 cases handled in six months, and a 64% Tier 0 resolution rate, while also improving self-service, monitoring, and overall service quality.

PSA Peugeot Citroen

Jean-Marc Barféty

Head of HRIS