Case Study: MGM Resorts International reduces HR staffing costs with Neocase Software

MGM Resorts International Hits Jackpot with Neocase HR Power — the Premier HR Shared Services Solution

MGM Resorts International, a global entertainment and hospitality company operating 23 resorts and more than 62,000 employees, needed to automate HR service delivery, reduce administrative complexity, and improve employee engagement across a highly decentralized environment. With outsourced and fragmented HR processes across multiple vendors and properties, MGM turned to Neocase Software and its Neocase HR Power solution to create a more efficient, consistent employee self-service experience.

Neocase Software implemented HR shared services integration and presentation powered by Neocase HR Power, including case management, knowledge base, smart forms, and workflow automation. The result was a 30% reduction in inbound employee requests, a 15% reduction in net HR staffing costs, and $1.1 million in savings, while also improving HR and management productivity, employee self-sufficiency, and standardized HR policies and procedures.

MGM Resorts International

Jeff Ellis

VP/CFO, Human Resources Shared Services