Case Study: EE improves HR case management and saves £175K with Neocase Software

EE make significant improvements to Case Management & Employee Satisfaction whilst making huge savings with Neocase HR Power

The telecommunications company EE faced the challenge of fully optimizing its existing HR Shared Service Center (SSC). To achieve this, they required a sophisticated case management solution to streamline processes, improve efficiency, and provide critical data to decision-makers. They partnered with Neocase Software and implemented its Neocase HR Power solution.

Neocase Software provided a solution that seamlessly integrated with EE's systems, featuring an automated workflow, intelligent routing, and a centralized knowledge base. The implementation resulted in a 60% improvement in productivity and annual labor cost savings of £175K. Furthermore, EE achieved a 95% Tier 1 resolution rate and significantly increased employee satisfaction.

EE

Karen Gusterson

Director, HR Operations