Case Study: Air France reduces employee enquiries with Neocase HR Power

Air France reduced employee enquiries by 30% by implementing Neocase HR Power

Air France, the international airline based in Paris, needed a scalable way to manage a sharp increase in employee requests and case complexity following the Air France–KLM merger. To support more than 34,000 employees across its Paris sites and improve service quality, the company turned to Neocase Software and its Neocase HR Power solution.

Neocase Software implemented Neocase HR Power in a secure SaaS model to run Air France’s HR shared service centers, automate routing, enforce SLAs, and improve first-call resolution through collaborative case management. The result was a 30% reduction in employee enquiries, a 20% increase in HR productivity, and a 40% increase in employee satisfaction, with the solution deployed in just a few weeks.

Air France