Case Study: Air France achieves faster, more transparent HR support with Neocase HR

Air France boosts employee satisfaction 40% with Neocase Software

Air France, a major international passenger airline, faced the challenge of managing a high volume and increasing complexity of employee requests, particularly following its merger with KLM. The airline needed a scalable and rapidly deployable solution to handle these HR demands. To address this, they turned to Neocase Software and implemented the Neocase HR service.

By deploying Neocase's platform, Air France established two Shared Service Centers which streamlined their HR operations. The solution from Neocase Software successfully reduced inbound employee requests by 30% and led to a 40% increase in employee satisfaction. HR agents were better equipped with advanced technology, and employees gained confidence in a standardized, professional request process.

Air France