Case Study: Allianz Benelux achieves a 360° customer view and €2M+ operational value with Neo4j

For major insurer Allianz Benelux, graphs are at the core of its data strategy, positioning them for the future and allowing them to be truly customer-centric

Allianz Benelux, the Benelux arm of the €130bn Allianz group, faced fragmented and incomplete customer data after years of mergers and acquisitions, which hampered risk insight, customer centricity and fraud detection. Relational systems were too slow and rigid to reveal the complex connections needed for a true 360-degree customer view and proactive risk management.

Allianz Benelux adopted Neo4j as its primary graph platform to link customers, brokers, policies and claims into a single connected view, making fraud patterns and overlapping risk exposures visible and actionable. The graph-based approach delivered quick business impact — roughly €2 million in identified operational value over two years — strengthened portfolio quality, improved internal adoption of analytics, and set the stage for predictive and machine-learning-driven processes.

Allianz

Sudaman Thoppan Mohanchandralal

Chief Data and Analytics Officer