Case Study: Digitate achieves scalable, high‑performance AIOps context and root‑cause analysis with Neo4j

Digitate - Customer Case Study

Digitate, a strategic business unit of TCS, develops ignio — an AI‑driven automation platform for IT and operations. The company faced a scaling challenge: modeling millions of infrastructure nodes and their complex dependencies in a relational database made storage and queries slow and hindered the static “context” models ignio relies on to understand relationships and predict failures.

To solve this, Digitate rebuilt ignio’s context layer (AIOps Cheetah) on the Neo4j graph database. Neo4j’s natural graph model and scalable performance delivered faster storage and queries, easier development, and the ability to pinpoint probable root causes and predict cascading failures across millions of batch jobs — enabling smarter alerts, autonomous actions and demonstrably improved AIOps outcomes.

Digitate

Atul Gupta

Head of Alliances