Case Study: BT Group achieves faster inventory management and 50% less capacity planning time with Neo4j

BT Group Keeps Customers Connected with Lightning-Fast Inventory Management

BT Group, the UK’s leading telecommunications provider, needed a better way to manage highly complex network inventory across 350 IT systems and keep pace with growing traffic and demand. Its legacy setup lacked a unified source of truth, forcing extensive manual work and making planning, design, and service delivery slow and costly. BT Group turned to Neo4j and its graph database platform to modernize this critical operation.

Neo4j helped BT Group build SRIMS, a real-time Network Inventory Platform that integrates data and systems into a single digital twin of the wholesale network. The result was a dramatic performance uplift, including thousand-fold faster performance versus the previous solution, 50% reduction in capacity planning time, 60% fewer human decision points, and the ability to process 50,000 product availability checks per day while improving accuracy, automation, and customer connectivity.

BT Group

Sreenath Gopalakrishna

Director of Software Engineering